Cut-offs & Process time

  • For inbound shipment: if shipment is received by our warehouse before 4pm Day 0, shipment details will be updated before 4pm Day 2
  • For delivery: if orders are created before 8.30am on Day 0, they will be shipped out latest by 5pm on Day 0.

*Outbound & Inbound order processes exclude weekends and public holidays.

Warehouse Address

ezyCommerce Operations

Quantium Solutions (Australia) PTY LTD,

Lot 1, Keylink Industrial Estate – North

395 Pembroke road

Minto NSW 2566

Australia

 

Operating hours : 7am to 3pm, Monday-Friday.

Excluding Weekends and Public Holidays.
Dock is open during lunch time.

Service Levels

Process Accuracy Description Assumptions
Inbound Shipment 98 % Time taken from the Shipment arrival at warehouse to put away for fulfillment before the stipulated time The Shipment is as per the ASN created and arrives at the warehouse before the cut-off time
Inventory Accuracy 98 % Value of physical inventory compared to what is stored in the system Nil
Order Fill Rate 98 % Percentage of orders which have no inventory shortages Nil
Order Processing 98 % Time taken from order placed to ready for shipping before the stipulated time No change on the particulars and order placed before the cut-off time