2. Who is the seller of record

You will be the seller of record

3. Can I put my brand and/or logo on my orders?

Yes, we provide the option to print your brand name and other thank you/return messages on our packing slip. [Not the logo though]

4. Will you put your brand and/or logo in outbound orders?

Yes, we will indicate that the order is fulfilled by ezyCommerce

5. What Order information do you need?

If it is a marketplace order, all you have to do is make sure the products are mapped and choose a delivery product. (If not provide the ship to address & add products before proceeding to choose a delivery product)

6. What will happen to customer returned products?

Customer returned products will have to be sent to you directly. Currently, we don’t take in returns

7. What will happen to non-customer returned products?

Warehouse will accept the returned product and will inspect for any outward damage and shelve or flag it as damaged accordingly

8. What will happen to products that were not claimed by the customers?

Domestic – Will be put in the post office for collection.International – Depending on your instructions we will either discard or return it to the warehouse[/accordion_item]

Yes, please make sure your end customer is offered such a solution

10. Do you provide DDP (Delivery Duty Paid) Services for overseas orders?

We are actively working on providing this feature. At present we provide only DDU (Delivery Duty Unpaid)

11. How to create pre-sets for orders (automatic fulfillment preferences)?

We are actively working on providing this feature. At present we provide only DDU (Delivery Duty Unpaid)

12. How to create pre-sets for orders (automatic fulfillment preferences)?

Go to My Account (in top menu bar) > Preferences > Order Preferences. Switch on automatic fulfillment and choose your desired settings to be applied to orders. Refer to our how to section for further details

13. Where can I get a tracking number?

Once an Order has been moved to ‘Shipped’ status, you can access the tracking information and track your status. You can enable an email notification to be sent to you when an order moves to ‘Shipped’ status. You can enable this setting under My Account > Email preferences[/toggle ]

You can view the detailed status in our platform. Orders > search your order > view Order History. This provides a detailed timeline of your Order. Clicking on the tracking number will take you to our tracking page to view the status of the Shipment given by the carrier