Cut-offs & Process time

  • Outbound order – Day 0, 9am
    Order ready to ship before Day 1, 5pm
  • Inbound Shipment – Shipment with less than 500 units – Day 0, 4pm
    Products ready for fulfillment before Day 2, 4pm
  • Inbound Shipment – Shipment with more than 500 units – Day 0, 4pm
    Products ready for fulfillment before Day 4, 4pm

*Outbound & Inbound order processes exclude weekends and public holidays.

Warehouse Address
ezyCommerce Operations
Quantium Solutions Singapore Pte Ltd,
103 Defu Lane 10, #05-01,
(Use Cargo lift)
Singapore – 539223

Operating hours : 9am – 12:30pm & 2pm – 6pm
(excluding Weekends and Public Holidays)

New Warehouse Address (from 23 Jun 2016)
ezyCommerce Operations
Quantium Solutions Singapore Pte Ltd,
37 Greenwich Drive,
Block A, Level 2,
Singapore – 533864

Operating hours : 9am – 12:30pm & 2pm – 6pm
(excluding Weekends and Public Holidays)

SLAs are valid only for Standard Shipment –

1. All units having correct identifier
2. All units packed properly and separately
3. Shipment arrives in cartons

Service Levels

Process Accuracy Description Assumptions
Inbound Shipment 98 % Time taken from the Shipment arrival at warehouse to put away for fulfillment before the stipulated time The Shipment is as per the ASN created and arrives at the warehouse before the cut-off time
Inventory Accuracy 98 % Value of physical inventory compared to what is stored in the system Nil
Order Fill Rate 98 % Percentage of orders which have no inventory shortages Nil
Order Processing 98 % Time taken from order placed to ready for shipping before the stipulated time No change on the particulars and order placed before the cut-off time