Cut-offs & Process time
- Outbound order – Day 0, 9am
Order ready to ship before Day 1, 5pm - Inbound Shipment – Shipment with less than 500 units – Day 0, 4pm
Products ready for fulfillment before Day 2, 4pm - Inbound Shipment – Shipment with more than 500 units – Day 0, 4pm
Products ready for fulfillment before Day 4, 4pm
*Outbound & Inbound order processes exclude weekends and public holidays.
Warehouse Address
ezyCommerce Operations
Quantium Solutions Singapore Pte Ltd,
103 Defu Lane 10, #05-01,
(Use Cargo lift)
Singapore – 539223
Operating hours : 9am – 12:30pm & 2pm – 6pm
(excluding Weekends and Public Holidays)
New Warehouse Address (from 23 Jun 2016)
ezyCommerce Operations
Quantium Solutions Singapore Pte Ltd,
37 Greenwich Drive,
Block A, Level 2,
Singapore – 533864
Operating hours : 9am – 12:30pm & 2pm – 6pm
(excluding Weekends and Public Holidays)
SLAs are valid only for Standard Shipment –
1. All units having correct identifier
2. All units packed properly and separately
3. Shipment arrives in cartons
Service Levels
| Process | Accuracy | Description | Assumptions |
|---|---|---|---|
| Inbound Shipment | 98 % | Time taken from the Shipment arrival at warehouse to put away for fulfillment before the stipulated time | The Shipment is as per the ASN created and arrives at the warehouse before the cut-off time |
| Inventory Accuracy | 98 % | Value of physical inventory compared to what is stored in the system | Nil |
| Order Fill Rate | 98 % | Percentage of orders which have no inventory shortages | Nil |
| Order Processing | 98 % | Time taken from order placed to ready for shipping before the stipulated time | No change on the particulars and order placed before the cut-off time |