Order Management FAQ

You will be the seller of record

Yes, we provide the option to print your brand name and other thank you/return messages on our packing slip. [Not the logo though]

Yes, we will indicate that the order is fulfilled by ezyCommerce

To fulfil an order, we need customer name, address, contact number, email address, the products that they are ordering and the delivery option. If it is a marketplace order, all you have to do is make sure the products are mapped and choose a delivery option.

No. At the moment we do not provide special arrangements for delivery.
Our Parcel Ambassadors will not call before delivery.

Warehouse will accept the returned product and will inspect for any outward damage and shelve or flag it as damaged accordingly

Domestic – Any parcels that is undeliverable and not collected from the Post Offices will be returned to warehouse and restock to your inventory.
International – Depending on your instructions we will either discard or return it to the warehouse

The packing slip which holds the product detail for an order can be customized using our platform. The company logo will not be included in the packing list.

Yes, please make sure your end customer is offered such a solution. The address entered should have the address in correct format which requires integration with POP station API. Please contact support@ezycommerce for API details

At the moment, we only provide DDU (Delivery Duty Unpaid service) nonetheless, we are now working actively on providing DDP (Delivery Duty Paid service) for overseas orders. We will put up the announcement and send notification to all our customers once the service is ready.

Go to My Account (in top menu bar) > Preferences > Order Preferences. Switch on automatic fulfillment and choose your desired settings to be applied to orders. Refer to our how to section for further details

Once an Order has been moved to ‘Shipped’ status, you can access the tracking information and track your status. You can enable an email notification to be sent to you when an order moves to ‘Shipped’ status, tracking number will be included in the email notification. You can enable this setting under My Account > Email preferences

You can view the detailed status in our platform. Orders > search your order > view Order History. This provides a detailed timeline of your Order. Clicking on the tracking number will take you to our tracking page to view the status of the Shipment given by the carrier

If the package is delivered through trackable mail, you could check the parcel status on ezyCommerce platform if it is undeliverable and if it was sent to the nearest Post Office. Otherwise, you may contact us at support@ezycommerce.com, call +65 6229 5979 or message us through our live chat on ezycommerce.com to lodge an enquiry. We will conduct the investigation on your behalf.

For Domestic Saver which has no tracking details, ezyCommerce and Singpost will not be liable for any lost parcels once it is shipped out.

Have you verify your account? If you already have, contact our customer service team

Once orders are create and approved. It would take 2-3 days for Standard delivery. For Economy, it could take 3-5 days from the time you create orders

Yes, our platform is already integrated to Shopify,Amazon, Ebay and Rakuten. Please contact our support team for assistance if there are any issues in setting up the account.

We currently do not offer SmartPac delivery. There are currently no plans to introduce this delivery method in the near future.

Domestic Saver is mail product targeted at reducing your shipping costs especially for low value goods. The parcel is directly dropped to your customer’s mailbox. Tracking and Insurance is not provided.

Back orders are for orders that had been approved but the product is out of stock. Once product is shipped in and available on system, the order will move to fulfilment status.

Pre-orders are for orders that is to be fulfilled on a specific date depending on your product launch or certain sales period.