Product Management FAQ

“We will need the following information:
• Merchant SKU
• Product Name
• Product Category
• Retail Price (SGD) (for customers & insurance)
• Dimension length (cm)
• Dimension width (cm)
• Dimension height (cm)
• Weight (kg)
• Declared Value (SGD)
• Customs Item Description
• Country of Origin”

Yes, you can find them here.

“Dimension – The longest side is always considered as length. Length should not exceed 150 cm. Dimensional sum (length + 2 x width + 2 x height) should not exceed 300 cm.
Weight – Maximum weight is 30 kg.

We do not accept any product that does not meet these requirements.”

SKU also known as “Stock Keeping Unit”, sometimes spelled “SKU”, is an identification, usually alphanumeric, of a particular product that allows it to be tracked for inventory purposes. Typically, an SKU (pronounced with the individual letters or as SKYEW) is associated with any purchasable item in a store or catalog”.

Product variants are not supported in ezyCommerce. For multiple variants, multiple products (SKUs) must be created with unique ezy-SKU. In order to differentiate between two variants, the Additional information fields can be utilised. You can essentially add colours, sizes, conditions etc.

We are able to receive by Master Carton, please email for more information on this.

SKU cannot be changed for a Product after creation. It is generated by the platform during the creation process. Other SKUs like Merchant SKU and SKUs from external Channels can be freely changed at any point after creation.

Product labels can be printed after Shipment creation process along with box labels. The Product labels come in multiple templates for readymade printing. Detailed information on label specification can be found at Shipment Prep Guide.

Inactive products are products that are “barred” from Shipment creation, Order creation and processing etc. Products can be made inactive because they are not sold anymore or temporarily discontinued or seasonal products etc. By default they are excluded from the Products table and products report.

In order for the products to be exportable, the Is Exportable check box during product creation must be checked. Customs information is not mandatory. You can easily enable this by opening the Edit Products and enable the Exportable checkbox.